Support and Maintenance / SLA

SVLs care tailored support packages offer your organisation a bespoke support and maintenance solution to suits your business requirements. We provide on-site and remote technical support for clients who have network infrastructures, converged network technologies, Wi-Fi systems, Telephone systems, intelligent security systems and SVLs intelligent building technologies. We strive to provide the industry’s best support and customer service anywhere in Ireland with SVLs Care.

  • SVL’s Care – Fully Comprehensive

Our fully comprehensive support care package is designed to keep your organisation running smoothly 24/7/365 with no added maintenance costs. Fully comprehensive support keeps your technology fully maintained and supported.

Fully comprehensive includes: SVLs system audit and live asset register, 4 hour response, on-site server support, 24/7 network monitoring, 24/7 device monitoring, remote and telephone technical support, pro-active site visits and on-going preventative maintenance. Our fully comprehensive package includes labour and parts – Terms and conditions apply

  • SVL’s Care – Prevent

Our standard support care package is designed to keep your organisation running smoothly and minimize financial and technical surprises for your organisation.

SVLs Care – Prevent, includes: Guaranteed response time, on-site server support, remote and telephone technical support, bundle of re-active site visits, SVLs care prevent includes preventive maintenance visits – Terms and conditions apply

  • SVL’s Care – Response

Our SVLs care response package is designed to keep your organisation running smoothly and provide you with technical support and maintenance when you need it most.

SVLs Care – Response, includes: Access to the SVLs care support team, Pay as you go prioritized and reduced on-site remote and telephone technical support anywhere in Ireland. – Terms and conditions apply